Follow The Herd

Blog entries from Buffalo Brownies...

Streamlining the BB webshop

Posted by Team BB

Posted on Saturday 31 December 2016 at 13:44


It's New Year's Eve and 2016 is nearly at an end. It's a good time to make some changes to our website!

Firstly, though: a huge thanks to everyone who has enjoyed our brownies this year, whether in person or by spreading the joy using our mail order service. We know we have some devoted fans and we'll carry on makin' 'em as long as you keep buyin' 'em!

The website - and, particularly, the brownie-buying bit - has not changed significantly since we launched back in August 2011 and in that time we've had a chance to see how and why people buy our brownies. The biggest trend we have been surprised by is just how popular our Gift Option has been. This feature was added almost as an afterthought, just before we launched, but is used in around 3/4 of orders. So, to reflect this, and to simplify the process (which is currently a bit clunky), our web guru Chris is going to spend a bit of time in January rejigging everything.

 

The main changes will be:

1) Include the Gift Option automatically in every order: If you don't need to use it, you can leave the details blank and the brownies will go to your default address, otherwise we'll use the address and gift message you enter

2) Focus on Compact format: We've found that our Classic format is rarely ordered via the website (of course, it is still available from our stall at events and via Betty's Farm) so we will make things easier by just providing Compact format brownies via the website. The only notable exception will be the ever-popular Goldrush which is too tall for Compact and only available in Classic. If you would like to order the Classic format specifically, our Specials team will be happy to arrange a special commission of these

3) Focus on most popular flavours: We've also found that some of the more compex flavours are more popular on our stalls (where you get a chance to sample them) rather than via our website, so we're going to make these available by special request and offer the core, most popular flavours via the webshop. We'll still display all flavours on our website but we will indicate which are available to buy online and which are special order

 

Hopefully, all these changes will make using our webshop even easier. We'll let you know via our social media feeds how progress is coming along but, in the meantime, our webshop will be out of action, probably until the latter half of January. You'll still be able to add yourself into our monthly subscription offerings and our Box Waiting scheme as these operate using a different system.

 

Until then, have a fantastic New Year and let's hope 2017 is a more positive year for the world than 2016.

- Team BB x

More Follow The Herd

Website updates and Monthly Tasting Club news

Posted by Team BB

Posted on Sunday 4 August 2024 at 22:43


First, some news about our Monthly Tasting Club...

Read more
We're doing things a bit differently this Christmas...

Posted by Team BB

Posted on Wednesday 6 December 2023 at 17:41


Take your pick from The Range!

Rather than a fixed run on a certain day with pre-determined flavours (as we have done in previous years), we're putting together bulk parcels of special orders.

Read more
A little website update

Posted by Team BB

Posted on Saturday 11 March 2023 at 12:16


We've made a few little updates and tweaks in the background of the website

Read more
Clementine Clementine Clementine

Clementine Clementine

Dark chocolate orange

£11 / pack of six Compact

Clementine Clementine

Dark chocolate orange

Buffalo Explorers

... and tried them, basically I now want everything I ever eat, ever, to be a Buffalo Brownie.

Jon, Bracknell

More blogs

Xmas 2020! We have options! 29 November 2020 at 18:35

Ecologically-minded Update 1 November 2019 at 13:32

Xmas Competition 2017 9 December 2017 at 15:08

Xmas. Yes, we know it's still November. 21 November 2017 at 22:53

Webshop revisions almost complete 11 May 2017 at 9:40

Xmas 2016 - what's the sitchuation? 1 December 2016 at 13:30

Ranch - An Advent Calendar 18 November 2015 at 11:12

August is coming... 31 July 2015 at 11:00

In Summer-y 1 June 2015 at 7:56

Buffalo Season 17 April 2015 at 11:50